Shipping & Return Policies
If your question isn't answered below, don't hesitate to contact us.
Shipping
Domestic orders: We primarily ship with USPS (the post office) First Class Mail, with wholesale and larger orders shipped through USPS Priority or UPS Ground.
When you purchase more than one item, the shipping price will combine.
International orders: Autumn Woods Co. is not responsible for customs and/or VAT fees that your carrier may charge. The price paid to Autumn Woods Co. only covers the original shipping cost charged by USPS. Please contact us if your item is held at your local post office because the shipping cost was not paid on our end. We will refund any overdue shipping charges that are NOT customs or VAT fees.
Delivery times:
- "Standard" within the USA: 2-6 business days
- "Priority" within the USA: 2-3 business days
- "Overnight" within the USA: 1-2 days (overnight to 90% of the country)
- USPS first class international: 1-4 weeks
- USPS priority mail international: 6-10 days
If you need your item by a certain date, please contact us before you purchase the item so we can confirm that it will arrive in time. Leaving an order date timeline in your order notes does not guarantee delivery by that date. Most retail orders ship in 1-2 business days from the time of your order. Please allow an extra day during the holdiay season.
Returns & Exchanges
Standard Designs: If you are unhappy with your order, please send back your unused product within 30 days in it's original packaging for a full refund of the product price. The buyer is responsible for return shipping costs.
Please contact us within 30 days if you did not receive the correct product for an exchange or a full refund. Autumn Woods Co. has no control over the package after it leaves our shop, and is not responsible for lost or damaged products after they are shipped. We'll do our best to make it right.
*Custom orders and engraved items are non-returnable unless they are incorrect*
A note about shipping wooden products: wood is a natural material that is subject to warping and cracking due to extreme heat or cold. On rare occasion, If a package is left outside in the sun or cold the wood may crack. If this happens, please send us a picture so that we can replace it.
Payment
We accept all major credit cards including Discover, Visa, Mastercard, American Express. We also accept Paypal and Shop Pay on our site. Payment is due with purchase. We cannot ship your order until we receive full payment for the products.
Sales with a billing address in Maryland will be charged the Maryland state sales tax of 6%. Wholesale orders will not be charged sales tax upon receipt of a resellers certificate or resale tax number.
Please contact us if you have any questions.
Last update: February 1st, 2024